Privacy Policy

1. Introduction

This Privacy Policy aims to inform you about how ServiHealth collects, uses, protects, and shares your personal information when you use our website ServiHealth.net. We are committed to respecting and protecting your personal data in accordance with applicable laws, including the Tunisian Data Protection Law and European regulations (GDPR, General Data Protection Regulation).

By using our site, you agree to the terms set forth in this Privacy Policy.

2. Personal Data Collected

As part of our activity, we collect several types of personal data, including:

• • Identification Data: name, surname, email address, phone number, date of birth.
• • Medical Data: information regarding your health condition, medical history, type of requested surgical procedure.
• • Request Follow-up Data: information regarding inquiries, quotes, appointments, and post-operative follow-ups.
• • Navigation Data: technical information about your device, your IP address, pages you visit on our site, etc.

The data collected is provided directly by you (e.g., via contact forms, quote requests, health questionnaires) or automatically when you navigate through the site.

3. Purposes of Data Processing

The personal data collected is used for the following purposes:

• • Request and Contact Management: to respond to your questions and provide you with information about our services and treatments.
• • Patient Care: to organize your care, medical follow-up, manage bookings (hotels, transportation), manage surgical interventions and post-operative follow-ups.
• • Service Improvement: to analyze user behavior to improve the browsing experience on the site.
• • Sending Information and Communications: to send emails regarding the progress of your request, appointment reminders, or information related to your procedure.

4. Legal Bases for Data Processing

• • Consent: You have consented to the processing of your data for the purposes specified in this policy. You may withdraw your consent at any time.
• • Contractual Performance: The processing of data is necessary for the conclusion and execution of a contract (e.g., for medical care or service reservations).
• • Legal Obligations: We may be required to process certain data to comply with legal obligations (e.g., for security or administrative purposes related to care).

5. Sharing of Personal Data

Your personal data will never be sold to third parties. However, it may be shared with the following entities as part of the management of your care:

• • Healthcare Professionals and Medical Institutions: doctors, surgeons, hospitals, clinics, etc.
• • Logistics Partners: hotels, transportation companies, etc., in connection with the organization of your medical stay in Tunisia.
• • Third-Party Service Providers: for accommodation services, payment management, etc., only to the extent necessary for the proper execution of services.

We require these partners to respect the confidentiality of your data and protect it in accordance with applicable regulations.

6. Protection of Personal Data

We implement appropriate technical and organizational measures to ensure the security of your personal data. This includes strict access controls, security protocols on our website (data encryption via SSL), and internal processes to protect sensitive information from loss, alteration, or unauthorized access.

7. Data Retention Period

We retain your personal data only for as long as necessary to manage your request, medical follow-up, and for legal purposes, including managing your medical file. In general, your data will be retained for a maximum period of 5 years after your last contact or intervention, unless otherwise required by law.

8. Your Rights

In accordance with applicable law, you have the following rights regarding your personal data:

• • Right of Access: You have the right to obtain a copy of the personal data we hold about you.
• • Right of Rectification: You can request the correction of inaccurate or incomplete data.
• • Right of Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• • Right to Restrict Processing: You can request the restriction of processing of your personal data in certain situations.
• • Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• • Right to Object: You can object to the use of your personal data for specific purposes, including commercial prospecting.

To exercise these rights, you can contact us by email at the following address: contact@servihealth.net.